ashion Dual-Tone Satchel

Chosen by many happy customers across the UAE.

Return & Refund Policy

We want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return if:

• 
  The item is damaged, defective, or incorrect upon delivery.
  
• 
  The item is unused, in its original packaging, and in resellable condition.
  

Return requests must be made within 48 hours of receiving the order.

Non-Returnable Items

We do not accept returns for:

• 
  Used or damaged items caused by the customer
  
• 
  Items without original packaging
  
• 
  Personal care items that have been opened/used (for hygiene reasons)
  

Return Process

1. 
   Contact our support team within 48 hours of delivery.
   
2. 
   Share your order number and photos/videos of the issue.
   
3. 
   Our team will review and arrange pickup if approved.
   

Refund Policy

• 
  Once the returned item is received and inspected, we will process your refund.
  
• 
  Refunds are issued via Cash on Delivery reversal or bank transfer within 5–7 business days.
  
• 
  Shipping charges (if any) are non-refundable.
  

Exchange Option

If you prefer, we can arrange an exchange for the same item instead of a refund.

Important Notes

• 
  Items returned without prior approval will not be accepted.
  
• 
  Customers must be available for the scheduled pickup.

Every product is checked carefully to ensure high quality and customer satisfaction.